FSP Playbook 2.0_Design v15 - Flipbook - Page 39
Glossary
Unconscious Bias
Automatic, unintentional mental associations
and judgments about people or groups
based on stereotypes, which influence
how we think and act without us realising it.
Win-Win
A result that is good for all parties, not just
one side. Everyone involved benefits and
feels pleased with the outcome.
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