FSP Playbook 2.0_Design v15 - Flipbook - Page 24
What we mean and why it matters
No Surprises
Clear, proactive and transparent communications.
This demonstrates reliability, openness and
responsiveness that is respected by others.
Challenges, changes or errors will occur from time
to time; how we react and respond to them is what
will separate us as a high-performing organisation.
22
