FSP Playbook 2.0_Design v15 - Flipbook - Page 17
9S & 10S
Winning Behaviours
Excellence
Together we agree what
a world class experience
means in context.
Overcome
We address barriers
that get in the way of us
doing exceptional work.
Balance
We recognise that world
class experience is not just
doing extra work for free.
Proactive
We proactively ask how
we are doing, recognising
that perception and
reality can be different.
Ownership
We take personal
responsibility to bring
maximum value, aligned
to our win-win ethos.
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