FSP Playbook 2.0_Design v15 - Flipbook - Page 16
What we mean and why it matters
9s & 10s
World class experiences that our colleagues
and customers love, bringing to life the value
of human interactions. We avoid complacency,
homogenous thinking or accepting substandard
work or approaches.
Consistent world class experiences will build trust
and advocacy, resulting in long-term engagements
and support our ongoing success.
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